When you're up a ladder, under a sink or at the bottom of a trench, the phone rings into the void. A tradesperson misses a large share of their calls during the day, and a missed call is often a quote that goes to the competitor who did pick up.
Voicemail isn't enough: many customers leave no message and simply call the next plumber or electrician. Novexia puts a real phone reception behind your line, it takes the call, understands the job request and passes everything on cleanly, so you can call back in the evening without having lost a thing.
Calls answered, day, night and weekend
Site call lost
To go live on your number
Languages handled for Belgium
How do I stop missing calls while I'm on-site?
Sofia, Novexia's voice agent, picks up in your place the moment you can't, drill in hand, on a roof, or already on the phone with a supplier. She answers 24/7, including evenings, weekends and while you're off, on your usual number.
This is no voicemail and no "press 1" menu. Sofia holds a real conversation, keeps track from start to finish of the call and adapts to what the caller says, whether it's an urgent leak or a full renovation to quote.
- Answers even when you're already on a call or out of useful reach.
- Tells an emergency (water damage, heating breakdown) from a schedulable quote request.
- Zero lost calls, zero ringing into the void, even in the middle of a workday.
What exactly does Sofia capture for a quote or callout request?
On-site, a useful callback means knowing who's calling, for what and where. Sofia asks the right questions and returns a complete, ready-to-handle record, so you never call back blind.
She qualifies the type of work and the level of urgency, letting you prioritise your callbacks: the leak flooding a kitchen comes before next month's decking quote.
- Name, callback number and the site's address or town.
- Type of work: plumbing, electrics, masonry, renovation, callout.
- Urgency level and the customer's availability for a visit or measure-up.
- The detailed reason, in the customer's own words, to prepare your quote.
Where do I find my calls and job requests?
Every call and every request is saved in a portal you own. In the evening, from your van or your sofa, you open the list, see who called during the day and call back in whatever order suits you.
Your data stays yours: the portal is searchable, exportable to CSV or via API into your quoting software, and deletable. No lock-in, if you ever leave, you take your whole history of contacts and requests with you.
- Full history of calls and requests, searchable by town, trade or urgency.
- CSV / API export into your quoting tool or CRM.
- You own and delete your data whenever you decide.
Does it work on my existing number, and how do I follow up by WhatsApp?
Sofia connects to your existing line. You keep your number, the one on your van, your cards and your old quotes, with no migration, no new number and no hardware to install. Nothing changes for your customers, except that someone finally always picks up.
Beyond voice, Novexia automates WhatsApp: confirming a measure-up appointment, sending a reminder the day before a visit, or following up a pending quote with a message the customer can reply to. That turns captured requests into signed jobs, without you chasing each one down.
- Your existing number, as is, no migration, no hardware.
- Two-way WhatsApp follow-up of pending quotes and appointments.
- Optional voice cloning: Sofia can answer in your own voice.
How quickly am I up and running, and does Sofia speak several languages?
Setup is fast: you're typically live on your number in under 14 days. We configure Sofia with your trade, your service areas and your qualifying questions, then connect the line.
On languages, Sofia handles French and English, plus French and Dutch (FR/NL) for Belgium. Handy on a site where the client, the architect or the end customer don't all speak the same language.