In Marseille, the phone never really stops. Between the dinner rush on the Vieux-Port, requests from tourists arriving by boat or plane, and neighbourhood regulars calling on a whim, a missed call is a lost customer, often to the restaurant or practice next door. Novexia puts Sofia on your line: an AI voice agent that picks up every time, holds a real conversation, and leaves no request unanswered.
Calls answered day and night
Languages Sofia speaks
Live on your number
The missed call: a customer who walks next door
At Marseille's peak hours, no one is free to answer. In high season, when the terraces of the Vieux-Port and the Corniche are packed, staff run from table to table and the phone rings out. Every unanswered call is a booking that slips away, a question left hanging, a customer who rarely calls back.
Sofia changes that: she picks up on the first ring, at any hour, including Sundays, evenings and busy spells. She understands the request, keeps track of the whole conversation from start to finish, it is not a "press 1" menu, and completes the booking or appointment. You never lose another request for lack of a free hand.
The Marseille businesses that benefit most
Sofia adapts to the rhythm of local trades, from the city centre to the coastal districts. She is especially useful wherever the phone is the front door and where service leaves little time to answer.
- Seaside restaurants and bars, bookings at peak times, handling tourist enquiries, holding slots even when the room is full.
- Hotels and seasonal rentals, check-in questions, availability and last-minute requests during summer peaks.
- Hair salons and beauty parlours, continuous appointment booking while staff are with clients.
- Medical and paramedical practices, screening requests, booking and confirming appointments without swamping the front desk.
- Garages, tradespeople and services, quotes, appointment booking and messages captured even when you are on a job.
On your existing Marseille number, changing nothing
No new number, no migration, no hardware to install. Sofia answers on the line your customers already know, your usual Marseille number stays yours. Regulars dial the same number as yesterday, and Sofia picks up when you cannot.
You decide when she steps in: always on, only outside opening hours, or only when no one answers after a few rings. Optionally, voice cloning lets Sofia reply in the establishment's own voice, for a natural continuity with your usual welcome.
French, English, and WhatsApp to go further
Marseille is a city of passage: cruise passengers, visitors, international clientele. Sofia replies naturally in French and English, to welcome both neighbourhood regulars and tourists discovering the city.
Beyond voice, Novexia also automates WhatsApp: campaigns and two-way booking, to confirm a slot, follow up or answer a written question. Voice and message meet in the same follow-up, with no double entry.
Live in under 14 days, in a portal you own
Setup is fast: we configure Sofia with your information, opening hours, services, booking rules, and you are typically live on your number in under 14 days.
Every call and every booking is logged in a back-office portal that belongs to you: searchable, exportable via CSV or API, and deletable. No dependency, no lock-in, your data stays yours. A data-processing agreement can be signed, and you keep control at all times over what you keep or erase.