Lyon moves to the rhythm of its tables. As France's gastronomic capital, the city holds a density of restaurants that few places match, from the bouchons of the Presqu'île to the starred tables of Croix-Rousse, the brasseries around Part-Dieu and the newer addresses of Confluence. In this tightly packed fabric, the phone is still the first point of contact: booking a table, asking about the day's menu, moving a cover.
But a kitchen in full service can't pick up. During the midday rush, on a Friday night, over the Fête des Lumières, every missed call is an empty table, and often a guest who simply calls the place next door. Novexia puts Sofia on your line: she answers, understands, books, and logs everything in a portal that belongs to you.
Calls answered, day and night
To go live on your number
Languages spoken naturally
New number or hardware
In Lyon, a missed call costs you
Competition in Lyon is dense and demanding. When a caller hits voicemail or a busy line, they almost never call back, they dial the next number instead. During a busy evening service it's easy to let several calls slip in a row, bookings, menu questions and enquiries lost, usually at the exact hours your revenue is decided.
Sofia answers on the first ring, with no hold music and no 'press 1' menu. She holds a genuine conversation, keeps context from the start of the call to the end, and never misses a caller because the room is full or the service is in full swing.
The Lyon trades that gain the most
Sofia was built first for restaurants, a natural fit in the gastronomic capital: she takes the full booking, from date, party size and slot to occasion, allergies and special requests, and records it cleanly even mid-rush. But automatic phone reception delivers the same value across every Lyon business where the phone rings faster than anyone can answer.
- Restaurants and bouchons, bookings, the day's menu and group requests captured on every call.
- Hair salons and beauty spas, 24/7 appointment booking, a fuller diary, fewer no-shows.
- Practices and clinics, patient calls handled, appointments booked without keeping the front desk waiting.
- Hotels around the Presqu'île and Confluence, room enquiries handled and bookings captured at any hour.
- Garages and trades, quotes qualified, callbacks scheduled, no job lost for want of an answer.
On your existing Lyon number, nothing to change
You keep your number. No migration, no new number to publicise, no hardware to install. Sofia connects to the line your customers already know, the one printed on your menus, business cards and Google listings, and takes over when the phone rings out or the line is busy. Your regulars notice no difference, except that someone always picks up.
French and English, for a city that hosts
Lyon hosts all year round, congresses at Eurexpo, trade fairs, gastronomic tourism, visitors passing through. Sofia converses naturally in French and English, switching to suit your caller without a hitch. Your callers are greeted in their own language, with the same care, whether they're booking from Croix-Rousse or from abroad. An optional voice-cloning feature even lets Sofia answer in the owner's or host's own voice.
Live in under 14 days, with a portal that's yours
Getting started is quick: Sofia is typically live on your number in under 14 days. Every call and every booking lands in a portal you own, viewable, searchable, exportable via CSV or API, and deletable at any time. No lock-in: your data stays yours. A data-processing agreement can be signed, and you keep full control over what you retain or erase.
Beyond voice, WhatsApp automation is available today, campaigns and two-way booking, to extend the conversation to where your Lyon customers already message you.