In a restaurant, the phone always rings at the worst moment: mid-service at lunch, during plating, when the pass is slammed. No one can pick up, so the call goes to voicemail or simply rings out, and the guest who wanted a table for six has already called the place across the street. Every missed call is a booking that went somewhere else.
Sofia answers in your place. She's an AI voice agent who picks up on the first ring, at any hour, takes the booking in a real conversation, confirms the slot and notes everything that matters, party size, allergies, special occasion, terrace or dining room. Your team keeps their hands free for service, and you never lose another table just because no one could answer.
Answers day and night, service included
Missed calls, so no lost bookings
Live on your existing number
Also answers in Dutch in Belgium
How does Sofia take a booking over the phone?
Sofia isn't a press-1 phone menu ("press 1 to book"). She's an AI receptionist who holds a real conversation and keeps context from the start of the call to the end. She greets the guest in the restaurant's name, understands the request, offers an available slot and confirms the table, the way your best maître d' would on a quiet evening.
If the lunch service is fully booked, she says so and offers another time or another day rather than leaving the guest with no answer. Every exchange ends with a clear booking, never with "call back later."
- Answers on the first ring, even when the whole team is deep in service.
- Understands a natural request: "a table for four Saturday around 8pm, on the terrace if you have it."
- Offers an alternative when the slot is full, instead of losing the guest.
- Confirms the booking out loud and can send a confirmation by SMS or WhatsApp.
What exactly does Sofia capture for a restaurant?
A booking isn't just a name and a time. Sofia gathers everything the dining room and the kitchen need to prepare for service, and files it neatly in your portal, each record complete and legible, no scribbled notes in a diary.
She also handles requests that aren't bookings: opening hours, address, dish of the day, private hire, events. The guest gets an immediate answer, and you no longer spend your calls repeating the same information.
- Party size, date, time and the name the booking is under.
- Allergies and dietary needs (gluten-free, vegetarian, shellfish allergy) passed to the kitchen.
- Seating preferences: terrace, indoor room, quiet table, high chair for a child.
- Special occasion, birthday, business dinner, proposal, so you can prepare the welcome.
- Common questions: opening hours, parking, menu, private hire, groups, allergens.
Where do the bookings and calls end up?
Every call and every booking land in a portal you own. You'll find the evening's table list, each guest's full record and the recording or summary of every conversation, enough to prepare your service at a glance and call a regular back already knowing what they like.
The data is yours, with no lock-in. You can search everything, export it all as CSV or via an API, and delete whatever you want. Nothing is held hostage.
- Every booking for the service, with covers, allergies and notes, in one view.
- Guest history: a regular who calls back is recognised, with their preferences.
- CSV export and API access to connect your POS or floor-management tool.
- Data exportable and deletable at any time, you own it, no lock-in.
Can Sofia handle bookings on WhatsApp?
Yes. Many guests would rather write than call, especially to book a large party or ask for a quote for an event. Sofia also answers on WhatsApp, in a two-way conversation: she takes the booking, confirms the slot and saves the record in the same portal as the calls.
You can also run WhatsApp campaigns, announce a special menu, follow up a no-show, remind guests of the next day's booking, without spending an evening phone in hand.
- Two-way booking on WhatsApp, with automatic slot confirmation.
- Campaigns: menu of the day, special evenings, booking reminders, no-show follow-ups.
- Voice and chat centralised in the same portal, one source of truth for your floor.
Do I need to change my phone number?
No. Sofia answers on the number your guests already know, the one on Google, your storefront and your flyers. No migration, no new number, no box to install. We connect the voice agent to your existing line.
You stay in charge of how it works: Sofia can pick up every call, or only the ones your team couldn't take after a few rings, or only outside service hours. And at any moment, a call can be transferred to a human.
- No number change: Sofia answers on your existing line.
- No hardware, no migration, no new switchboard to learn.
- She takes every call, or only overflow, or only outside service hours, you choose.
- Transfer to a team member is possible when a request calls for it.
Does Sofia speak several languages for my guests?
Yes. Sofia answers in French and English, valuable for a restaurant welcoming tourists or an international business clientele. In Belgium, she also handles French and Dutch (FR/NL) so every guest is welcomed in their own language.
As an option, Sofia can answer with a cloned voice, the chef's or the owner's, so every call keeps the tone and warmth that define your house.
- French and English to welcome tourists and business guests.
- French and Dutch (FR/NL) for restaurants in Belgium.
- Optional voice cloning: Sofia can answer in the chef's or owner's voice.
How long until it's up and running?
Typically, your restaurant is live in under 14 days. We set Sofia up with your hours, your menu, your floor rules (turn time between services, maximum party size, terrace management) and the tone of your welcome, then connect the agent to your existing number.
The best way to judge is to hear Sofia handle a real booking call, live. The demo lasts twenty minutes and books online; it's also when we talk pricing, based on your call volume.
- Typically live in under 14 days on your existing line.
- Set up with your hours, your menu and your floor rules.
- 20-minute demo to hear a real call and discuss pricing based on your volume.